Terms and Conditions The following terms and conditions apply to all bookings. By making a booking you are agreeing to the following terms and conditions.
1 . All hires start when the car leaves the garage and finish when the car returns to the garage except those hires to or from various airports or those which are the subject of a fixed charge or those where the mileage charge starts when the hirer first enters the car and terminates when the hirer finally leaves the car.
2 . All charges in the amounts specified herein and in the current tariff published by the Company are payable in advance except where a hirer has a credit account or a Credit Card approved by the Company.
3 . When a car is hired for a week or longer period, whilst every endeavour will be made for the hirer to retain the same car and driver during such a period the Company reserve the right to substitute any other car or driver according to the requirements of the service.
4 . The Company expressly prohibits any persons other than their own drivers from driving the cars.
5 . Subject to condition 4 the Company accepts responsibility for damage to their cars by fire or collision and the Company's legal liability for third party claims arising from use of their cars.
6 . The Company accepts no responsibility for any delays howsoever caused.
7 . Car parking fees will be charged at cost in all cases.
8 . The driver will drive at reasonable speeds according to his judgement of road conditions and traffic at any particular time.
9 . When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed by the Company travel by the route which is, in his opinion, the best and most convenient for motoring whether the route is shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not actually the shortest.
10 . A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of the driver amounts to an excessive weight will not be carried. The Company accepts no responsibility for any loss or damage to any luggage or property carried in or on the car howsoever such loss or damage is caused.
11 . The Company reserve the right to invoice the client with a charge unless a cancellation has been received 48 hours prior to the dispatch of the chauffeur and car. If a payment has been made by credit card in advance and cancellation is made prior to the 48 hour period a full refund will be issued. Please contact customer services for more information on cancellations and charges.
12 . Overnight expenses of chauffeur are calculated at 100.00 + VAT per night.
13 . The Company accepts the following credit cards: American Express, Visa and MasterCard
14 . Privacy Policy- We do not store credit card details nor do we share customer details with any third parties.
15 . Account facilities available to EC based companies.
16 . Excess will be charged at the basic time and miles rate or at the hourly rate, whichever is greater.
17 . Airports, docks etc., wait and return will be charged throughout at the basic rate.
18 . Gratuities at client s discretion.
19 . All prices are exclusive of VAT. Prices are subject to alteration without notice. All hire charges are rounded up to the nearest 30minutes.
20 . Passengers will be charged in full for the cleaning of any vehicle that is necessary as a result of excess littering or excretion of bodily fluids by the passenger.
E&OE.
